Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
All orders will be delivered within 24H from checkout as standard delivery, for Express delivery A 35 AED + VAT charge will be applied.
Simply by following this link you will create your account in few steps.
You can update the shipping address, payment method, and more, by visiting Your Orders in Your Account Changes are possible for orders that haven’t entered the shipping process.
You can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information
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As per as the UAE Federal Tax Authurity all business transaction conducted localy is subjected to 5% Tax fee.
Yes we do, for more info contact us at [email protected]
If an order includes multiple items, each may have separate delivery dates and different packages depending on the size and the product type.
If you need to swap an item
Returns and Exchanges
For the food items, it should be returned on the same day of the delivery and for the non-food items, it should be returned within 7 days. please see our Return Policies Help page
Visit Your Orders and we will let you know what your options are for damaged, defective, or broken items.
Visit Your Orders and we will let you know what your options are for damaged, defective, or broken items.
For more information about refunds and refund amounts, go to Refunds and Exchanges Return Methods: You can return items in the following ways: Using drop off services at locations that are convenient for you, for small packages Using a scanned QR code at designated returns locations to make label-free and package-free returns To see which options are available for your return, go to Your Orders.
We’re here to help. Find useful self-service tools and information about how to contact Shumkar.
You can cancel physical items or orders that haven’t entered the shipping process yet.
Go to Your Orders and select the order you want to cancel. Select Cancel items Cancel order Note: For third-party seller orders, select Request Cancellation. If Request Cancellation is no longer available, contact the seller for instructions Go to Contact Third-Party Sellers. Select the check box of the item that you want to remove from the order. To cancel the entire order, select all of the items. Select Cancel selected items in this order Cancel checked items when finished.