When you buy from shumkar.ae we want you to be happy with your purchase. So, if you need to return a product, get it exchanged, or be refunded, we want to make it as easy as possible.
Bought from shumkar.ae? Here is everything you need to know:
Our refund policy
If any of our products fall below the high standard you expect, we will happily refund or exchange it according to the terms and conditions set out below.
– shumkar.ae is unable to procure products: a reasonable time of 7-10 days from the date of authorization has to be given.
– Products faulty on arrival and non-usable.
– Products are lost in deliveries.
– Refunds for products purchased under a promotional offer will be based on the terms of the promotional price. Bundle offers or “Buy 1 Get 1 free” offers: In this case, you will have to return all the items in this offer.
– Refund settlement will take place once the returned product has been received back and a quality check has taken place, this procedure normally takes 4-5 days, then 10 business days to issue the refund. Please be aware that sometimes the refund will not show on your account until the next statement cycle is issued from your bank.
– We would refund the delivery charge in full if the product received is faulty / damaged and you return all products of your order at the same time. If you choose to keep some of the products, we will retain the balance of the delivery charge that applies to the products you keep.
– Please keep all items with their complete packaging and inside packaging intact if you intend to refund any items within the conditions set out. No exchange or refund will be considered without it.
Our refund policy
All orders will be refunded if the product is received “Faulty / damaged” or within a 2-day period if the product is found to be faulty in such cases the product must be returned with all packaging intact, if any of these are found to be incorrect then the refund will not be processed. (Contact customer services for courier uplift date)
After the 2-day window for a refund of faulty products any product that becomes faulty after this period will be subject to the manufactures return, shumkar.ae customer support can assist in directing you to a Shumkar location so that after-sales service with the supplier can be arranged. (Where applicable)
Any product passed the initial period of refund as set out above and after the manufacturer inspection period will not be eligible for either refund or exchange.
Courier delivered products
If the product was delivered to your home or office by a courier, we can arrange a courier collection for its return. Call customer services at +971565207631 to arrange this. Please make sure courier-collected products are well packaged for their return journey all outer packaging must be in the condition it was received in.
How to exchange or replace a product
In case of an incident where a replacement product may be required again, please contact the customer services team who will arrange this in line with the Terms & Conditions for replacement and/or faulty products.
Grocery Return
| Product | Period of Return |
| Perishable goods (e.g., meat, vegetables, fresh food) | Within 24 hours |
| Non-perishable goods (e.g., toiletries, cleaning products) | Within 24 hours |
Courier returns
Call customer services at +971565207631 to arrange a courier collection. If you paid by card, we will refund you on the same once the quality check has been carried out.
Charges and getting your refund
Returns are free of charge for dead received items. Charges will apply for items where you the customer change your mind after the product has been shipped.
Delivery charges
If you have told us you’re going to return all of your order within 1 day of receiving it due to faulty products we will refund your delivery charge in full.
Getting your refund
If a courier collects your returned product, your refund will be on the card you used to pay and will be as per the next billing cycle once we’ve received your returned product on Shumkar approval. You must also return any free or discounted products bought together as part of a promotional offer. If the product does not fully comply with our policy, we reserve the right to charge a restocking fee.
RETURN and WARRANTY POLICY for THIRD PARTY PRODUCTS / RE-SELLERS – Products that are “Sold by” others on Shumkar Website.
These extra terms are applicable in addition to the usual terms and conditions if you have purchased any goods that were not manufactured or sold by shumkar.ae. In other words, if you purchase products on shumkar.ae from third-party vendors and/or re-sellers, these additional terms and conditions will apply. You recognize and acknowledge that shumkar.ae may not always be able to control the transactions or the actions or inactions of the Vendors/re-sellers in such transactions. It is possible that some products will be sold on the Site by third parties (the “Vendors and/or re-sellers”). The following extra terms and conditions will apply when you purchase such products from Vendors/re-sellers on the site:
Any non-performance or breach of any agreement between you and the vendor/reseller is not the fault of shumkar.ae. shumkar.ae is unable to and does not guarantee that any transaction entered on the Site will be carried out by the Vendors/re-sellers.
Regarding the characteristics (such as quality, worth, marketability, etc.) of the goods or services that the Vendor/re-seller proposes to offer for sale on the Site, shumkar.ae makes no representation or warranty. The sale of any goods or services on the Site is not supported or endorsed in any way by shumkar.ae. shumkar.ae disclaims all responsibility for any mistakes or omissions, whether they were made by them or by other parties.
You expressly waive any claims you may have in this regard under any applicable law and release and indemnify shumkar.ae and/or any of its officers and representatives from any expense, loss, responsibility, or other consequence of any of the conduct of the Vendors/re-sellers on the Site. Despite its best efforts, shumkar.ae is unable to exercise any editorial control over the data given by other Vendors or re-sellers and made available on the Site. Information provided by other Vendors or re-sellers may offend, hurt, be inaccurate, or be misleading to you. When using the Site, kindly exercise caution, common sense, and safe dealing. Please be aware that there are dangers associated with dealing with foreign nationals, children, or anyone behaving dishonestly.
These transactions are subject to all other provisions of this User Agreement.
The same high standards of customer service and product authenticity apply to all Shumkar sellers. In essence, you get what you paid for in accordance with the stated commodity.
As always, our customer service team is available to assist you with any problems you may encounter, and we strive to address any complaints quickly and satisfactorily or concerns you may have.
RETURNS & CANCELLATIONS
Only items that fit the following criteria will be approved as returnable:
Health and Beauty
- Hair and personal care items, vitamins, dietary supplements, and products for sports nutrition cannot be returned.
- Opened or used beauty (cosmetics, skincare, etc.), scent, and health goods will not be accepted.
Home & Kitchen
- Items such as furniture, major home appliances, and home décor can only be returned if they have not been used, are undamaged, and are still in their original packing.
- Products for bedding must be returned unwrapped.
- Unless they are defective, products that have been used, modified, assembled, or installed will not be accepted.
Baby Products
- Items for personal hygiene, feeding and training aids, diapers and accessories, bathroom goods, and medical treatment items are not eligible for returns.
- To be eligible for a refund, baby products must be sent back in their original packaging, sealed, and unopened.
Grocery
All items in the grocery store cannot be returned.
General conditions applicable to all returns
If the product does not match the requirements for customer returns, third-party sellers or re-sellers shall have the right to refuse or reject the customer’s return request. To speed up the return procedure, the customer might be asked for photographs of the goods that have been returned initiated or that have been damaged.
If the returned item does not adhere to any of the seller’s policies or conditions, the seller reserves the right to return the item to the buyer after accepting and receiving the return request. If the merchandise cannot be returned, the client will not be eligible for any refunds.
We will make three (3) attempts to deliver the product back to the consumer if a product is denied for a return at any point. The item will be sent for liquidation if all three delivery efforts are unsuccessful, and the customer won’t be allowed to ask for the delivery of the merchandise again.
RETURN PERIOD – WITHIN 1 DAY OF RECEIVING THE ITEM(S):
You have a (1) day from the time you get an item to return it as long as it is undamaged and in the same condition as when you received it.
We are aware that it is possible to change your mind after making an online purchase if you have not yet received the product. In this case, you may still be able to cancel your order.
The money would be repaid if you had paid electronically (with a credit card, debit card, or other payment card), although it would take some time for the refund to appear on your card account due to different card issuers. However, you can select the Shumkar wallet as a refund option and receive the full refund amount to the Shumkar wallet connected to your registered Shumkar account if you need an immediate refund.
You can reach the customer service team at any time by dialing +971565207631 or via the Contact Us page for a return of an item or a refund.
The item will be examined to see how it was packaged, and if it is still in sellable condition, your money will be reimbursed.
REFUND
If a delivery attempt is made, shipping costs will be subtracted from the total, and the remaining amount will be refunded to you. If the product is not as described, is defective, or does not work as described, this cost will be waived. In other words, if you just changed your mind and are returning an item, Shumkar will keep the shipping costs and only reimburse you for the amount you actually paid for the item (s).
Only if the returned item is broken, defective, or exhibits a manufacturing flaw will you be reimbursed for the shipping costs.
DISCLAIMER
Any order may be canceled by Shumkar in any situation, including the following:
- Fraudulent business dealings: Orders placed using a false email address, a fraudulent payment method, or any other type of mass purchase may be canceled by Shumkar.
- Wrong Price: Bulk price updates are made. if the website lists the incorrect pricing.
- Mistakes could be made when gathering information from the internet. In different regions, certain products could have different features. A customer purchases a product that might not have an advertised function.
Your consumer rights are unaffected by our return policy.